Shipping policy

WHEN WILL I BE CHARGED FOR MY ORDER? Orders are charged immediately upon checkout.

WHEN WILL MY ORDER BE DELIVERED? We ship at the beginning and at the end of the week. After we shipped the delivery takes usually 2-3 days within Germany. EU and Europe can take up to 7 business days. The world can take currently up to 42 days (bummer). You will receive an email from us confirming that your order has been shipped to your inbox.

HOW DO I CANCEL MY ORDERThe easiest way is to contact us via e-mail info@letsgocalendar.com.

WHO CAN I CONTACT IF I HAVE ANY QUERIES ABOUT MY ORDERPlease get in touch with our Customer Service team at info@letsgocalendar.com, who will be happy to help you with any queries.

WHAT PAYMENT METHODS ARE ACCEPTED? We accept all major credit cards and PayPal.

I NOTICED THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE COMPLETED THE ORDER. WHAT SHOULD I DOIf you realize your personal details are incorrect, please send an email to the Customer Care team at info@letsgocalendar.com

DO I HAVE TO PAY CUSTOMS DUTIES? For the following countries, the applicable import and custom fees are included in the final product price: Germany, EU countries. For all other countries, the recipient is responsible for all import fees, custom taxes, and local taxes imposed by the country where the shipment is made. The payment of these taxes is required in order to relieve the order from custom charges. We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. Your shipping costs are already included in the total of your final order.

DO YOU SHIP TO MY COUNTRY? You can check whether we ship to your country by consulting the table below:

SHIPPING COUNTRY COST DELIVERY TIME
Germany €4,99 1-3 BUSINESS DAY
EU
€13,99
2-3 BUSINESS DAYS
EUROPE
€19,99
3-7 BUSINESS DAYS
USA & CANADA
€19,99
5-42 BUSINESS DAYS
ROW
€19,99
7-42 BUSINESS DAYS


WHEN WILL I RECEIVE MY REFUND? Once your return has been received by our warehouse and complies with our Returns Policy, you will be refunded via your original payment method. Please be aware that returned payments can take up to 7 working days to become effective in your Paypal account. Returned items will be refunded excluding the original cost of shipping.

CAN I EXCHANGE MY ITEM?
We have a 14 days return policy. Return shipping must be covered by the sender. All pre-sale products can not be returned and purchases are final. Calendars can not be exchanged after 31 December 2021.

Contact info@letsgocalendar.com for more info.

 

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